Fulfillment Policy
We are committed to providing excellent service to our clients. Please read our fulfillment policy, including details on refunds and cancellations, before making a purchase or donation.
Advertising Services
Order Processing
- All advertising orders are processed within 1-2 business days.
- Once processed, you will receive a confirmation email with the details of your advertising order.
Refund Policy
- Advertising orders can be refunded within 30 days if the service has not yet been rendered or the ad has not yet been published.
- To request a refund, please contact our customer service at [email protected]. Include your order number and the reason for the refund request.
- If the ad has already been published, refunds will not be provided. However, we can offer adjustments or credits towards future advertising if there was an issue with the service provided.
- Approved refunds will be processed, and a credit will be applied to your original method of payment within 5-10 business days.
Cancellation Policy
- You can cancel your advertising order within 24 hours of placing it for a full refund, provided the ad has not yet been published.
- To cancel your order, please contact us at [email protected] as soon as possible. Include your order number in the request.
- If the ad has already been published, the order cannot be canceled, but adjustments or future credits may be available.
Donations
Refund Policy
- Donations are generally non-refundable. However, if you made a donation in error or have concerns about your contribution, please contact us at [email protected] within 24 hours of the donation.
- We will review your request and determine if a refund is appropriate on a case-by-case basis.
- If a refund is approved, it will be processed, and a credit will be applied to your original method of payment within 5-10 business days.
Contact Us
- If you have any questions about our fulfillment, refund, or cancellation policies, please contact us at [email protected].